If you have a complaint about a bet you must engage the bookmaker concerned. If the dispute could not be resolved you are entitled to formally lodge a dispute with the regulatory authority (Provincial Gambling Board) in the jurisdiction (Province) where the bet was placed.
All bets placed with a bookmaker are subject to regulatory oversight by the Provincial Gambling Boards of which there are nine. Each Provincial Gambling Board legislates a set of Bookmaker Rules which serve as the minimum set of rules applicable to betting transactions. Each bookmaker is entitled to further determine additional rules, betting limits and general terms and conditions applicable to supplement the minimum rules. The additional rules must not be in conflict with the minimum rules.
The Provincial Gambling Board will investigate and adjudicate on the dispute.